Legal
Effective Date: March 11, 2026 | Last Updated: March 11, 2026
These Terms of Service (“Terms”) are a legally binding agreement between you and Sublime Vitality Inc., a California corporation (“Sublime Vitality,” “we,” “us,” or “our”), governing your access to and use of the Sublime Vitality physician platform, including the websites dr.sublimevital.com and admin.sublimevital.com, all associated applications, Digital Sales Rooms, and any related services (collectively, the “Platform”).
By accessing or using the Platform, you agree to be bound by these Terms and our Privacy Policy, which is incorporated herein by reference. If you do not agree, do not access or use the Platform.
The Platform is available exclusively to licensed healthcare providers holding a valid National Provider Identifier (NPI) issued by the Centers for Medicare & Medicaid Services (CMS). By accessing the Platform, you represent and warrant that:
Sublime Vitality reserves the right to verify your credentials at any time and to suspend or terminate access if you do not meet these eligibility requirements or if your representations are found to be inaccurate.
Access to the physician portal requires NPI verification and authentication via Google OAuth. You are responsible for:
You may not share your account credentials with any other person. Each user must have their own verified account. Unauthorized sharing of credentials is grounds for immediate account termination.
Subject to your compliance with these Terms, Sublime Vitality grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform solely for lawful professional purposes within your medical practice.
This license does not include the right to:
By placing an order through the Platform, you acknowledge and agree that:
Product descriptions, dosing information, and educational content on the Platform are for informational purposes only and do not constitute medical advice, clinical guidance, or a treatment protocol. You are solely responsible for exercising your independent professional judgment in applying any information from the Platform to patient care.
The Platform includes an AI-powered assistant for informational and educational purposes. By using the AI assistant, you acknowledge that:
The Platform may allow you to generate, customize, and distribute physician-branded educational materials through the Media Kit feature. Your use of Media Kit materials is governed by the separate Media Kit Terms of Use, which are incorporated into these Terms by reference.
Key obligations include:
You agree not to use the Platform to:
All content, features, and functionality of the Platform — including text, graphics, logos, software, and data — are owned by Sublime Vitality or its licensors and are protected by U.S. and international copyright, trademark, and other intellectual property laws.
You retain ownership of your practice’s brand assets (logos, colors, practice name) that you upload to the Platform. By uploading brand assets, you grant Sublime Vitality a limited license to use them solely for rendering and delivering your customized educational materials through the Platform.
Educational content and research materials on the Platform are licensed for your personal professional use only. You may not reproduce, distribute, or publicly display Platform content without our prior written consent.
THE PLATFORM AND ALL CONTENT, PRODUCTS REFERENCED, AND SERVICES PROVIDED THROUGH IT ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUBLIME VITALITY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:
Your use of the Platform is at your sole risk. No information obtained through the Platform creates any warranty not expressly stated in these Terms.
TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, SUBLIME VITALITY AND ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF THE PLATFORM, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
IN NO EVENT SHALL SUBLIME VITALITY’S TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE PLATFORM EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID TO SUBLIME VITALITY IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE CLAIM, OR (B) ONE HUNDRED DOLLARS ($100).
Some jurisdictions do not allow the exclusion of certain warranties or limitation of liability for certain types of damages. In such jurisdictions, the above limitations may not fully apply to you, and Sublime Vitality’s liability shall be limited to the maximum extent permitted by applicable law.
You agree to defend, indemnify, and hold harmless Sublime Vitality and its officers, directors, employees, agents, licensors, and service providers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys’ fees) arising out of or relating to:
Sublime Vitality may suspend or terminate your access to the Platform at any time, with or without notice, for any reason, including if we reasonably believe you have violated these Terms or applicable law.
You may close your account at any time by contacting us at privacy@sublimevital.com. Account closure does not affect any data retained under our legal retention obligations (see Privacy Policy, Section 4).
Upon termination, your license to use the Platform immediately ceases. Sections 4, 8, 9, 10, 11, 13, and 14 of these Terms survive termination.
These Terms are governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. To the extent any dispute is not subject to arbitration under Section 14, you consent to exclusive jurisdiction and venue in the state and federal courts located in California.
Agreement to Arbitrate
Any dispute, claim, or controversy arising out of or relating to these Terms, the Platform, or the breach, termination, enforcement, interpretation, or validity thereof (collectively, “Disputes”) shall be resolved by binding individual arbitration, except as provided below.
Informal Resolution First
Before initiating arbitration, you agree to first contact us at privacy@sublimevital.com and attempt to resolve the Dispute informally for at least 30 days. If the Dispute is not resolved within 30 days, either party may proceed to arbitration.
Arbitration Rules
Arbitration shall be administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules, or, if applicable, its Consumer Arbitration Rules, as modified by these Terms. The arbitration shall take place in California. The arbitrator shall have authority to award any remedy available at law or in equity, except as limited by these Terms.
Class Action Waiver
YOU AND SUBLIME VITALITY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. The arbitrator may not consolidate more than one person’s claims and may not otherwise preside over any form of class or representative proceeding.
Exceptions
Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent imminent irreparable harm pending arbitration. Nothing in this Section limits Sublime Vitality’s right to seek relief in court for intellectual property infringement.
Opt-Out
You may opt out of this arbitration agreement by notifying us in writing at privacy@sublimevital.com within 30 days of first accepting these Terms. Your opt-out notice must include your name, NPI, email address, and a clear statement that you are opting out of arbitration.
Entire Agreement. These Terms, together with the Privacy Policy and Media Kit Terms of Use, constitute the entire agreement between you and Sublime Vitality regarding the Platform and supersede all prior agreements.
Severability. If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect, and the unenforceable provision will be modified to the minimum extent necessary to make it enforceable.
Waiver. Failure by Sublime Vitality to enforce any right under these Terms does not constitute a waiver of that right.
Assignment. You may not assign your rights or obligations under these Terms without our prior written consent. We may freely assign our rights.
Changes to Terms. We may update these Terms at any time. If we make material changes, we will notify you by email or in-Platform notice and update the effective date above. Your continued use of the Platform after the effective date constitutes acceptance of the updated Terms.
Contact. Questions about these Terms may be directed to privacy@sublimevital.com.